FAQ

General

Q: How are you different than a typical gift box/basket store?

A: We have uniquely curated gift boxes that can include things such as wine, champagne, teas, olive oils and vineger's, that are designed for business gift giving occasions such as referrals, signings, birthdays, and more. Our system is designed for corporate gift giving to ensure your gift is delivered at the perfect moment, whether it's ASAP or months away.

Q: Can I add a note to each gift box?

A: Yes, you can add a personal note to each gift box no matter how many you order..

Q: Will my data be secure?

A: We take your security and privacy very serious and will ensure that your data remains only your data.  For more please read our privacy policy.

Shipping

Q: Where do you ship to?

A: Only Ontario for the moment, but more provinces are coming soon.

Q: What is the shipping cost?

A: A Shipping and Handling charge of $10.00 is applied to each box order.

Q: Do you charge sales tax?

A: Sales tax is charged on all orders.

Q: Can I ship to multiple clients (and addresses) on multiple dates?

A: Yes, our system is designed specifically for the unique requirements of corporate gift giving.

Q: When will my box ship?

A: Event Boxes are commonly shipped within 3-5 business days of the selected delivery date.  

Q: How long does it take for my package to arrive?

A: Generally, boxes take 3-5 business days to arrive at the recipient’s destination. The estimated delivery time will be provided once your ordered box has shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note we do not ship on weekends or holidays.

Q: Why haven’t I received my tracking number yet?

A: Tracking numbers are sent via email within 24-48 hours of your ordered box being shipped. Your tracking number will be sent to you by email. Tracking information is updated in your With Many Thanks customer account so you can track the gift box all the way to the recipient’s door.

Q: Why does my tracking show delivered when I haven’t received my box yet?

A: A delivery attempt was made but no one was home, so it went back to the depot. A notice is left at the address with further instructions.

Payments and Cost

Q: What currency do you use?

A: Canada

Q: When will I be billed?

A: Your payment for your box is processed immediately upon order. If the first payment attempt fails, the system will try twice more before cancelling your order. You will be informed by email if your payment attempt fails.

Q: What type of payment options do you offer?

A: Visa, MasterCard, Amex, and Discover. Currently we do not accept Visa Debit. Stay tuned for more payment options.

Q: I’ve moved. What happens now?

    A: Moving can be a stressful time. Not to worry, you can simply update your billing and/or delivery address information.

    Cancellations

    Q: How do I cancel my gift box order?

    A: Please note that once a payment has been processed, all sales are final.

     

    Account Changes

    Q: Can I change my details (shipping address, billing information, etc.)?

    A: Of course. Simply log into your customer account, change your personal information, and save the changes. Please note any address change must be made before the payment date for a given box.

    Q: An item is missing or damaged, what do I do?

    A: We will take care of you. Simply contact Customer Care and we will do our best to resolve the matter to your satisfaction. We may ask for a photo of any damaged or duplicated item so we can learn from the incident and improve our processes. Due to inventory constraints, we may not be able to replace the item, but we will make it better.